ZenVacu United States Customer Policy

ZenVacu United States Customer Policy

Robust 1-Year Hardware Warranty
At ZenVacu, our customers in the United States can enjoy a comprehensive 1-year warranty that assures coverage for all hardware components. Our robot vacuum cleaners are not only efficient but also designed with sustainability and durability in mind. Should any hardware defect arise due to manufacturing defects within this time frame, we commit to delivering the necessary replacement parts straight to your doorstep, absolutely free of charge.

Environment-First Approach: Replacement Over Return
In alignment with our vision of sustainability and reducing environmental impact, ZenVacu adopts a replacement-focused approach rather than a traditional return policy in the United States. Here’s how our policy reinforces our environmental commitment:

- Modular Design for Easy Replacement: Every ZenVacu is engineered with the idea that users should be able to replace any part with ease. The modular design is central to our philosophy, ensuring your vacuum cleaner stands the test of time.

- Clear Instructional Resources: To facilitate easy maintenance, we offer comprehensive video tutorials for every replaceable component, ensuring you can confidently manage replacements at home.

- Proactive Customer Assistance: Our customer service team is ready to assist with any inquiries, providing personalized support and ensuring that your experience with part replacements is smooth and hassle-free.

- Prompt Dispatch of Replacement Parts: Recognizing the importance of minimizing downtime, we prioritize the swift dispatch of replacement parts, ensuring your ZenVacu remains in optimal condition without lengthy interruptions.

- Continued Support Post-Warranty: Your relationship with ZenVacu doesn't end with the warranty. Should any issues arise after the warranty period, please reach out to us at info@zenvacu.com. Our commitment is to offer sustainable solutions tailored to your needs, ensuring the longevity and effectiveness of your ZenVacu.

By choosing ZenVacu, our customers in the United States are joining us on a mission to create a cleaner, greener future. We appreciate your commitment to this eco-conscious journey and are here to ensure your home remains spotless while contributing positively to our planet's well-being. Thank you for making a difference with ZenVacu.